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Privacy Policy

Our privacy commitment

We build ProdSpur to help organizations motivate and support frontline teams while keeping personal data protected. This policy explains what we collect, how we use it, and the choices available to you.

Last updated: 9 Jan 2026

What we collect

Account details, tenant setup data, workforce records entered into the product, and limited usage/security telemetry.

How we use it

To provide the service, operate it securely, and improve reliability and product experience.

Your choices

You can request access, correction, or deletion by writing to privacy@prodspur.com. Availability may depend on your organization’s role and contractual terms.

Information we collect

ProdSpur is typically used by organizations (our customers) to manage teams and engagement programs. If you are an employee using ProdSpur via your organization, your admin may control what data is collected and how it is configured.

  • Account and business details: name, work email, phone (optional), company name, industry, and location.
  • Workforce data: teams, roles, assignments, activity logs, rewards, and recognition events entered by your admins or users.
  • Product usage: app interactions, feature usage, and device metadata (browser, OS) to improve reliability and security.
  • Support interactions: information you share when contacting support or success teams.

How we use information

  • Provide and improve ProdSpur features, analytics views, and incentive tooling.
  • Secure accounts, detect abuse, and enforce acceptable use.
  • Deliver support, onboarding, and product communications relevant to your teams.
  • Maintain records and logs needed to operate the service and support customer requests.

Data sharing and transfers

  • We do not sell personal data.
  • We share data with vetted sub-processors only to operate the service (cloud hosting, email delivery, analytics) under strict contractual and security controls.
  • When data is processed in multiple regions, we apply appropriate contractual and technical safeguards.

Retention and security

  • Data is retained for the life of your account. Deletion upon closure may depend on contractual terms and backup retention windows.
  • We use encryption in transit. At-rest encryption and backups depend on your hosting configuration and provider capabilities.
  • Access is restricted to authorized personnel; sensitive actions are logged for operational security.

Your rights

  • Request access, correction, portability, or deletion of your personal data.
  • Opt out of marketing communications at any time.
  • Object to processing where permitted by applicable law.

Contact

For privacy questions or requests, write to privacy@prodspur.com.

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